Frequently Asked Questions
Whether you're a dental practice looking for reliable staffing or a dental professional seeking flexible career opportunities, we're here to help. Below are answers to some of the most common questions about the SubstiToothFairy platform.
About SubstiToothFairy
What is SubstiToothFairy?
SubstiToothFairy is a technology-driven workforce platform connecting dental practices with qualified dentists, hygienists, EFDAs, dental assistants, office managers, and administrative professionals for both temporary and permanent opportunities.
Since 2008, we've helped practices keep their schedules full while giving dental professionals greater flexibility and control over their careers.
Who can use the platform?
Our platform is designed for:
- Dental Practices
- General Dentists
- Specialists
- Dental Hygienists
- Expanded Function Dental Assistants (EFDAs)
- Dental Assistants
- Office Managers
- Front Office & Administrative Professionals
What services does SubstiToothFairy provide?
We help dental practices with:
- Temporary staffing
- Permanent recruiting
- Emergency same-day coverage
- Credential verification
- Digital scheduling
- Timekeeping
- Secure payment processing
- Workforce technology solutions
Independent Contractor (1099) Platform
Why does SubstiToothFairy operate as a 1099 independent contractor platform?
At SubstiToothFairy, we believe dental professionals deserve the freedom to build a career that fits their lifestyle.
Our platform was intentionally designed around the independent contractor model to give professionals the flexibility to choose when they work, where they work, and which opportunities they accept. Whether you're looking to supplement a full-time position, work around family commitments, explore different practice settings, or temp full-time, you're in control.
Our role is to connect qualified dental professionals with practices that need reliable support while providing the technology to make scheduling, credentialing, communication, and payments seamless.
What is the difference between a 1099 Independent Contractor and a W-2 Employee?
Both employment models serve different purposes, and neither is inherently better.
A W-2 employee typically:
- Works directly for one employer
- Has taxes withheld from each paycheck
- May receive employer-sponsored benefits
- Works according to employer-established schedules and policies
A 1099 independent contractor typically:
- Chooses which assignments to accept
- Creates their own work schedule
- Works with one or multiple practices
- Receives payment without payroll tax withholding
- Manages their own taxes and eligible business expenses
The right choice depends on your individual career goals and lifestyle.
Why did SubstiToothFairy choose the independent contractor model?
Today's dental professionals value flexibility.
Our platform allows professionals to:
- Work when it fits their schedule
- Supplement existing employment
- Explore different practice environments
- Build a career around family or personal commitments
- Accept only the opportunities they want
At the same time, practices gain access to a trusted network of qualified professionals ready to help keep schedules full and patients cared for.
Can I have a full-time job and still work through SubstiToothFairy?
Absolutely.
Many professionals maintain full-time employment while accepting temporary assignments during their days off, vacations, Fridays, Saturdays, or evenings.
Others choose to work exclusively through the platform because they enjoy the flexibility and variety.
Am I employed by SubstiToothFairy?
No.
SubstiToothFairy is a workforce platform that connects dental professionals with dental practices.
Professionals accepting temporary assignments perform services as independent contractors unless they separately accept a W-2 position directly with a hiring practice.
How do taxes work?
Payments processed through the platform are reported on a Form 1099 for eligible earnings.
Because taxes are not withheld, professionals are responsible for managing their own tax obligations. We recommend consulting a qualified tax professional regarding your individual tax situation.
Payments
What's changing with payments?
One of the biggest improvements coming to SubstiToothFairy is direct platform payments.
Rather than practices paying professionals individually, eligible temporary assignments will be paid securely through the SubstiToothFairy platform.
Benefits include:
- Faster payments
- Secure electronic deposits
- Simplified bookkeeping
- One centralized payment history
- Reduced administrative work for practices
- One year-end 1099 for eligible platform earnings
How do I get paid?
Once your shift has been completed and approved by the practice, payment will be issued electronically through your preferred payment method.
You'll also have access to your earnings and payment history directly within your account.
Will same-day pay be available?
Yes.
We're excited to offer same-day pay for eligible completed and approved shifts, helping professionals access their earnings faster than ever before.
Additional details will be available at launch.
Scheduling
Can I choose my own schedule?
Yes.
One of the greatest benefits of the platform is flexibility.
You decide:
- When you work
- Where you work
- Which opportunities to accept
- How often you work
Can practices request me again?
Yes.
Practices may request the same professional for future assignments based on availability.
Building long-term relationships while maintaining scheduling flexibility is one of the many advantages of the platform.
Can I accept a permanent position?
Absolutely.
Many professionals begin by temping before accepting permanent employment.
If a practice extends an offer, our Permanent Placement Team will guide both parties through the hiring process.
Credentials
How are professionals verified?
Every professional completes a credential verification process before becoming active.
Verification may include:
- Professional license verification
- Required certifications
- Identity verification
- Work authorization
- State-specific compliance documentation
How do practices know they're hiring qualified professionals?
Each professional profile includes verified credentials, licenses, certifications, work history, and relevant clinical experience, giving practices confidence in every placement.
Support
How do I contact SubstiToothFairy?
Our team is here to help.
Phone: 302.545.4397
Email: info@substitoothfairy.com
You can also contact us directly through your platform account.
What if I have an issue during a shift?
Please contact us as soon as possible.
Our team is available to assist with scheduling questions, payment concerns, cancellations, and other time-sensitive matters to help ensure a successful experience for both professionals and practices.
What if I need to cancel an assignment?
We understand emergencies happen.
Please notify both SubstiToothFairy and the practice as soon as possible.
Cancellation policies are outlined within the platform and may vary depending on the timing of the cancellation.
Is there someone I can talk to?
Absolutely.
While we've invested heavily in technology to simplify staffing, we believe exceptional customer service will always matter.
Behind every shift, every placement, and every payment is a team of real people who understand dentistry and are committed to helping practices and professionals succeed.
Why Choose SubstiToothFairy?
We're more than a staffing company—we're building the future of the dental workforce.
Our platform is designed to simplify every step of the staffing experience through:
- Temporary staffing
- Permanent recruiting
- Direct electronic payments
- Same-day pay for eligible shifts
- One year-end 1099 for eligible platform earnings
- Digital timekeeping
- Secure credential management
- Mobile scheduling
- Faster communication
- Personalized support
Whether you're looking to fill tomorrow's schedule or build tomorrow's career, SubstiToothFairy gives you the flexibility, technology, and trusted support to move dentistry forward.
Questions?
302.545.4397 · info@substitoothfairy.com